Warranty Information

What Warranty Do We Provide?

On all of the vehicles up to 10 years / 100,000 miles (except part ex to clear) we supply a choice of 3 Months/3,000 mile Gold or 6 Months/6,000 miles Silver Warranty covering an Extensive List of Major Electrical and Mechanical components against Mechanical Breakdown. Cars over 10 years may only be offered with the 6 Months Silver Warranty. 

The easiest way to determine if a part may be covered is as follows: If a part suddenly fails and stops working then it is likely to be covered... If it slowly stops working over a number of days/weeks then it is mostl likely worn out. 

There are exclusions as with all warranties. Some of these are:
Anything that is deemed to have failed due to 'fair wear and tear'
Any item that has to be replaced as part of routine maintainance
Brake Pads, Tyres, Exhaust Systems, Wiper Blades, Bulbs, Batteries, Air Bags, ALL In Car Entertainment and Satellite Navigation Systems
Any fault that is declared at time of purchase by us and any subsequent parts relating to any such declared item.
All Paintwork on the vehicle - This should be inspected prior to purchase.

For a more detailed list please ask when in our showroom where we will be happy to provide you with a copy of the warranty booklet

When purchasing any used car from any garage, please be mindful that a vehicle that has covered 80,000 / 90,000 miles may have some items fitted that do not work as well as they did when they were brand new. This is called fair wear and tear on a vehicle

Who underwrites the Warranty ?

At L of a Car Ltd we have tried many warranty companies with varied success in making claims and getting items covered. With this in mind we now underwrite our own warranties so you will deal direct with us. We have been doing this successfully for over 8 years now. 

What is the Claims Limit ?

The Claims Limit can vary depending on the age and mileage of the vehicle that you are purchasing.
Please give us a call to discuss your requirements.

The Claims limit and Length of the Warranty can be extended, please ask for details

Can you increase the Claims Limit ?

Yes, please ask us for a quote

Can You Extend the Warranty Period ?

Yes, you can extend the cover for up to 12 Months. Ask us when you come in for a price

Where are the Repairs Carried Out ?

As the warranty is our own warranty, if you live within a reasonable distance from our garage we would usually ask you to return it to either the on site workshop in Dorchester. Pottery Service Sataion in Poole or one of our preferred workshops in surrounding area. If you live more than 30 miles away from us then we are happy to deal with someone more local to you but insist that we are given a quote for the repairs prior to any work being carried out. Failure to notify us before a repair is carried out will result in the calim being void.

What Happens if Something Goes Wrong That Isn't Covered ?

At L of a Car we understand that sometimes things go wrong that the warranty wont cover. We do try to ensure that your new vehicle is in tip top condition giving you a new MOT when you purchase your car along with a comprehensive check in the workshop.
We are the only used car garage in Dorset, to give you extra peace of mind, we offer the following in addition to the Gold Warranty that we provide*: 

In the First Month / 500 miles we will cover 100% of the cost of the repair
In the Second Month / 1000 miles we will cover 50% of the cost of the repair
In the Third Month / 1500 miles we will cover 25% of the cost of the repair.

After this period, if an item needs replacing that isn't covered by the comprehensive warranty, then you will be responsible for the total cost of the repair. This does not affect your statutory rights
You WILL NOT find this peace of mind at any other garage locally ! This does Exclude punctures, bulbs, wipers and batteries.

*The above is offered at our descretion and as a gesture of good will. If we feel that we have been unfairly treated by you, the customer (which does happen !) then we reserve the right to withdraw the above additional offer. This will only be enforced in extreme circumstances

In order for us to carry out this type of repair, the vehicle MUST be returned to us. If you live out of the area, we must have a quotation from the repairing garage for approval before any work is carried out. We will not pay for any invoices sent that we are unaware of of have not agreed.

What Happens if My Car Breaks Down ?

Our warranty does not have roadside assistance included. We always Reccomend that you have your own roadside / home breakdown service on your vehicle. We can provide 12 Months AA cover at no charge but this needs to be activated when you purchase your vehicle, not if it breaks down. 

Part Ex To Clear Vehicles 

The slightly older vehicles that are in stock and our Part Ex to Clear section still come with a minimum 3 Months / 3,000 mile Silver Warranty. The level of cover is slightly lower than the Gold Warranty but is still a comprehensive warranty and is in addtion to your statutory rights.
The Claims limit on these vehicles is either £250 or £500 per claim (depending on the age and mileage).

We offer the following in addition to the Silver Warranty above*: 

In the First Month / 250 miles we will cover 50% of the cost of the repair
In the Second Month / 500 miles we will cover 25% of the cost of the repair

After this period, if an item needs replacing that isn't covered by the comprehensive warranty, the you will be responsible for the total cost of the repair. The same exclesions above apply.

Can I upgrade from a Silver to a Gold Warranty ?

Yes, please ask us for a quote if this is of interest.

Do you have another question?

Please feel free to contact us if there is an unanswered question. We will do our best to find an answer and reassure you.